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Let's make software better.

👋 I'm a Principal User Experience Designer on the Platform UX team at Salesforce in San Francisco, California. I partner with product managers, researchers, engineers, writers & more to deliver user-centered, data-driven software that solves user's needs and supports business goals.

Background image: Facilitating a design studio with the Search team in San Francisco.

About Me

Hi, I'm Glenn! Thanks for taking the time to look at my work. I'm UX designer at Salesforce in San Francisco, working on Platform solutions in areas like Search, Authentication & Identity across desktop, mobile and wearable experiences.

I started my career in some respects when I enlisted in the Marine Corps. I was stationed in Norfolk, VA at the Headquarters & Service Company of the Marine Corps Security Force Battalion in Norfolk, VA. We supported Marines that were being sent to different kinds of training and on missions abroad. I worked with company and battalion commanders, platoon sergeants and individual Marines to make sure that they arrived to their destinations safely and received their deserved awards and entitlements when they got back. On one occasion, our company got an email announcing a call for designs for a new insignia for our unit. Using my knowledge of Photoshop learned in high school, I submitted a few concepts, and one of them was chosen as the winner. I quickly found that this was what uniquely sparked my creativity and passion.

Following my service and using the GI Bill, I graduated from Virginia Tech in Visual Communication Design and became a Visual Designer at a local digital agency. I immediately became focused on the importance of usable design and took steps to strengthen those skill sets. Shortly afterward, I freelanced, drove cross-country, joined a startup in San Francisco. Now, I help build products for a Fortune 500 software company.

Volunteering and pro-bono work is an important part of my professional and personal life — it helps me learn new perspectives that I can bring to the office, and lets me use workplace skills for important causes that might not have the hiring budget to be competitive to the talent in the Bay Area. I've worked with Open Whisper Systems, the team bringing strong encryption to the masses through their Signal app, WhatsApp, Google Allo, Facebook Messenger and Skype. I've contributed to projects from The Guardian Project and Freedom of the Press Foundation, as well as other free and open-source projects like OnionShare.

Design Process

Empathize

"Focus on the user and all else will follow." Your users are unique and learning their goals, motivations, pain points and successes builds empathy for them. Listen to their feedback, go into their workplace to see how they use your software, and ask a lot of questions. Understanding their journey uncovers opportunities that you might have overlooked, exposes problems and shows your successes.

Define

When you know who your user is and the things they need, find what will deliver then the most value and clearly define your goals to make sure you’re focusing on the right things.

Ideate

When exploring solutions to your user’s problems, bring a diverse group of people together and gather all of the great ideas you might never have arrived at without them. Build paper prototypes, talk to your users and try to involve them in this phase.

Prototype

Think about your favorite movie or book and think about how well you’d be able to judge it if your experience was looking at it as individual frames of a storyboard rather than as a cohesive and continuous story. Build interactive prototypes that make the experience as close to real as you can, and use it like you want your users to. Refine it until you think it meets your goals.

Test

Be objective, test your assumptions, and iterate quickly. All of our designs should be validated with our users to know if we’ve successfully solved their problems. When you’ve learned what works and what doesn’t with your initial solutions, create another prototype with your findings and test again. Do this until you’re confident you’re adding value to your customers. If we approach problem solving and product development this way, we can help make sure things like this never happen again.

Salesforce Logo Lightning Search Filters

Role

Lead UX Designer

Contributions

UX Design, UI Design, Moderated Usability Testing, Design System Documentation

Search filters let you quickly refine a large set of results to find the most relevant information for you.

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Salesforce Logo Salesforce Login

Role

Lead UX Designer

Contributions

UX Design, UI Design, Moderated Usability Testing, HTML, CSS

Login sets the stage for the app experience and is an effective way to communicate important information to your users.

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Salesforce Logo Salesforce Authenticator

Role

Lead UX Designer

Contributions

UX Design, UI Design, Mobile Design, Wearable Design, Moderated Usability Testing

Authenticator offers proactive identity verification on your wrist or on your phone.

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Volunteer & Pro-Bono

OnionShare Logo OnionShare

Role

Volunteer UX Designer

Contributions

UX Design, UI Design, Information Architecture, Moderated Usability Testing

OnionShare is an open-source tool that lets you securely & anonymously share a file of any size.

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OnionShare Logo OnionShare Website

Role

Volunteer UX Designer

Contributions

Responsive Web Design, UX Design, UI Design, HTML, CSS, Information Architecture

The OnionShare website is a trusted location that lets you download & learn about the OnionShare app.

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Signal Logo Signal Desktop

Role

Volunteer UX Designer

Contributions

UX Design, UI Design, Information Architecture

Signal is a free and open-source, easy-to-use chat application that brings strong encryption to the masses.

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Coming Soon...

Haven Logo

Haven

Role

Volunteer UX Designer

Contributions

UX Design, UI Design, Mobile Design, Information Architecture

Haven turns an old phone into a state-of-the-art monitoring device for when you need to know a physical space is undisturbed.

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Contact Me

👋

Thanks for stopping by! If you have a project you'd like to collaborate on, if you're a recruiter wanting to talk career stuff, or if you just want to say hello, please get in touch using the information below.

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