Hi, I'm Glenn! Thanks for taking the time to look at my work. I'm UX designer at Salesforce in San Francisco, working on Platform solutions in areas like Search, Authentication & Identity across desktop, mobile and wearable experiences.
I started my career in some respects when I enlisted in the Marine Corps. I was stationed in Norfolk, VA at the Headquarters & Service Company of the Marine Corps Security Force Battalion in Norfolk, VA. We supported Marines that were being sent to different kinds of training and on missions abroad. I worked with company and battalion commanders, platoon sergeants and individual Marines to make sure that they arrived to their destinations safely and received their deserved awards and entitlements when they got back. On one occasion, our company got an email announcing a call for designs for a new insignia for our unit. Using my knowledge of Photoshop learned in high school, I submitted a few concepts, and one of them was chosen as the winner. I quickly found that this was what uniquely sparked my creativity and passion.
Following my service and using the GI Bill, I graduated from Virginia Tech in Visual Communication Design and became a Visual Designer at a local digital agency. I immediately became focused on the importance of usable design and took steps to strengthen those skill sets. Shortly afterward, I freelanced, drove cross-country, joined a startup in San Francisco. Now, I help build products for a Fortune 500 software company.
Volunteering and pro-bono work is an important part of my professional and personal life — it helps me learn new perspectives that I can bring to the office, and lets me use workplace skills for important causes that might not have the hiring budget to be competitive to the talent in the Bay Area. I've worked with Open Whisper Systems, the team bringing strong encryption to the masses through their Signal app, WhatsApp, Google Allo, Facebook Messenger and Skype. I've contributed to projects from The Guardian Project and Freedom of the Press Foundation, as well as other free and open-source projects like OnionShare.
"Focus on the user and all else will follow." Your users are unique and learning their goals, motivations, pain points and successes builds empathy for them. Listen to their feedback, go into their workplace to see how they use your software, and ask a lot of questions. Understanding their journey uncovers opportunities that you might have overlooked, exposes problems and shows your successes.
When you know who your user is and the things they need, find what will deliver then the most value and clearly define your goals to make sure you’re focusing on the right things.
When exploring solutions to your user’s problems, bring a diverse group of people together and gather all of the great ideas you might never have arrived at without them. Build paper prototypes, talk to your users and try to involve them in this phase.
Think about your favorite movie or book and think about how well you’d be able to judge it if your experience was looking at it as individual frames of a storyboard rather than as a cohesive and continuous story. Build interactive prototypes that make the experience as close to real as you can, and use it like you want your users to. Refine it until you think it meets your goals.
Be objective, test your assumptions, and iterate quickly. All of our designs should be validated with our users to know if we’ve successfully solved their problems. When you’ve learned what works and what doesn’t with your initial solutions, create another prototype with your findings and test again. Do this until you’re confident you’re adding value to your customers. If we approach problem solving and product development this way, we can help make sure things like this never happen again.