Hi, I'm Glenn! Thanks for taking the time to look at my work. I'm a Principal UX Designer at Salesforce in San Francisco that delivers data-driven and scalable product solutions.
I started my career in some respects when I enlisted in the Marine Corps. I was stationed in Norfolk, VA and a series of events led to answering a call for the redesign of my battalion's insignia and having one of my concepts chosen as the winner. That led to helping with the design of our company intranet, and the redesign of the insignia for the Non-Commissioned Officer's Association.
I'm a graduate of Virginia Tech and studied Visual Communication Design. I entered this field by joining an experience design agency as a Visual Designer, producing logos, color palettes, and visual design for web and mobile UI. I started focusing on usability for web and mobile apps and starting taking steps to strengthen those skillsets. Shortly afterward, I freelanced, drove cross-country, and joined a startup in San Francisco. Now, I help build products for a Fortune 500 software company.
Volunteering and pro-bono work is an important part of my professional and personal life — it helps me learn new perspectives that I can bring to the office, and lets me use workplace skills for important causes that might not have the hiring budget to be competitive to the talent in the Bay Area. I've worked with Open Whisper Systems the team bringing strong encryption to the masses through the Signal app and protocol. I've contributed to projects from The Guardian Project and Freedom of the Press Foundation, as well as other free and open-source projects like OnionShare.
Your users are unique, and learning their goals, motivations, pain points and successes allows you to get into their shoes. Listen to their feedback, go into their workplace to see how they use your software, and ask a lot of questions. Understanding their journey uncovers opportunities that will add value to your customers.
When you know who your user is and the things they need, find what will deliver then the most value and clearly define your goals to make sure you’re focusing on the right things.
When exploring solutions for your user’s problems, bring a diverse group of people together and gather all of the great ideas you might never have arrived at without them. Sketch ideas, talk to users and explore lots of solutions.
Think about your favorite movie or book and think about how well you’d be able to judge it if your experience was looking at it as individual frames of a storyboard rather than as a cohesive and continuous story. Build interactive prototypes that make the experience as close to real as you can. Refine it until it meets your user's needs.
Be objective, test your assumptions, and iterate quickly. All of our designs should be validated with our users to know if we’ve successfully solved their problems. Test again until you solve your user's needs.